Please enable JavaScript in your browser to complete this form.
1. Have you used online banking services before? * Yes No
If no, please say why not *
see text Have
2. How often do you use online banking? * Daily Weekly Monthly Rarely Never
4. On a scale of 1-5, how satisfied are you with your current online banking experience? * 1 2 3 4 5
5. How easy is it for you to navigate your bank's online platform? * Very Easy Easy Neutral Difficult Very Difficult
What are your biggest concerns regarding online banking other text *
7. What would encourage you to use online banking more frequently? * Better security features Easier navigation and user experience More features/services available Incentives or rewards Personalized customer support None of the above
8. Do you feel confident using digital banking tools? * Very Confident Somewhat Confident Neutral Not Very Confident Not Confident at All
9. Have you ever had issues or difficulties when using online banking? If yes, please briefly describe your experience.
10. Would you be interested in learning more about online banking features through tutorials or workshops? * Yes No Maybe
11. To which age group do you belong? * Under 18 18-24 25-34 35-44 45-54 55-64 65 and above
12. What device do you primarily use for online banking? * Mobile Phone Tablet Laptop Desktop Computer Other (please specify)
What device do you primarily use for online banking other text *
13. What features would you like to see added to your online banking platform? *
14. Do you trust online banking as much as traditional in-person banking? * Yes, I trust it completely I trust it somewhat, but have some concerns I do not trust it at all I'm unsure
15. Do you have any suggestions that could help improve your online banking experience? *
16. How likely are you to recommend online banking to others? * Very Likely Likely Neutral Unlikely Very Unlikely
